Complaints Procedure

Please provide the following information so our team can investigate your complaint fully.

  1. Your full name.
  2. Business name.
  3. Business address.
  4. Contact number.
  5. Email address.
  6. Reason for the complaint.

Our Procedure.

We will respond to all complaints within 72 business hours of receipt, and look to help with a resolution within 14 working days of receipt. If we are unable to provide a resolution within 14 working days, we will keep you updated and provide an estimated response time via your preferred method of correspondence. We treat all complaints raised with courtesy and respect.


If you are unhappy with the outcome of your complaint after 8 weeks from the first date you contacted us you then have the right to escalate your complaint to Ombudsman Services who are impartial and free to contact.

If you choose to escalate to Ombudsman Services you can do so via one of the below methods:

Our Contact Details.

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